Customer Support

Customer Support covers Technical . Help Desk Inquiry, Handling Call , Answering Toll Free Services , Product Information Request and few others.  Get outstanding customer support from CCBD call center and take your business to the scaling heights. A customer service call center is well equipped to handle large volume telephonic customer requests for a client in a single facility. The contact center mainly routes communications through telephone conversations along with handling customer interactions through live chatting sessions, emails, faxes, etc.

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Soft Lead Generation

Sales support work on retaining existing customers while constantly finding new ones. Lead generation is the marketing process that creates the interest among target audience about a product or service offered by businesses to generate potential sales leads. It aids in sales growth and increased customer satisfaction. Sales support includes interacting with potential customers and creating interest for the existing services and products.
We undertake strategic approach to deliver you qualified results. Our team follows the lead generation process to generate potential leads.

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Inbound Services

offers a state-of-the-art Call Center facility with latest technology and competent personnel, ensuring cost effective solution to meet inbound services such as Customer care services , Order taking Services Database management. We can handle any number of calls in a day since we are equipped with the resources to manage a range of inbound call center services. CCBD brings to the table a highly experienced management team with proven project management capabilities, leading edge technology platforms & best operating practices from our global strategic partners. We offer the following three lines of services.

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Outbound Services

Outbound Call Center facility is ensuring cost effective solution to meet such as the Direct marketing campaigns , Selling services/ policies , Up selling and cross selling , Prospecting and lead generation , Appointment setting , Market research , Database updating , Welcome calls. Customer care services , Order taking Services Database management.  This enables us to attract and hire only the cream of the crop of telemarketing professionals.  Our telemarketers, our people is what sets CCBD Call Center apart from other outbound telemarketing companies.

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Answering Service

In a competitive landscape is to reinforce the  bottom lines of your business having strong customer service is imperative. You need to go beyond what is expected to delight your current and upcoming customers by answering their calls instantly even if it is through an answering machine. Don’t limit your availability to customers within fixed / offshore  working hours. CCBD call center provides high-quality call center outsourcing services on a 24x7x365 days basis, at a low cost which is more than 50% less if performed in the U.S or U.K.

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Back Office Processing

Back office processes pertain to operations that serve a critical administrative role in an organization such as information technology , accounting, CRM, bookkeeping, Inventory ,Human Resource/Recruiting, Finance and Accounting, Payroll and Logistics, billing, content moderation and many more.  You can easily access and avail any information related to particular product or service from a reliable resource. These services enable you to establish a cordial relationship with your customers, which prove to be beneficial in the long term.

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