It has Founded in June 2004, the Eicra family had its humble beginning from a small rented space. Driven by the vision to be the most trusted and admired outsourced services provider in Dhaka Bangladesh, the tradition of continuously striving to think inventively and do original work continues, multiple offices later.
Lowering costs, increasing efficiency, and the flexibility to quickly scale up or down as business needs change are keys to success. As a strategic long-term partner, CC powers the fundamental employee, customer and partner relationships that drive our clients’ businesses.
We provide both B2B and B2C services including both inbound and outbound calls. We have a dedicated and well trained cadre of customer support specialists is providing excellent services delivered in a timely and cost-effective fashion. Whatever a client’s customer relations goals are: quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, We have the people with the expertise to professionally service those needs.
With our cutting edge technology and experienced management and staff, we can deliver reliable high-quality technical support outsource services to supplement or replace your in-house team. Let your team focus on maximizing your business operations without reducing the quality of support your customers have come to expect.
Business Process
Businesses globally are engaging business process as a service (BPaaS) which brings in effective process automation and reduction in long term total cost of ownership to their BP automation.
CCTV Monitoring
Immediate identification and action, on the problem situations and intrusions through a professional, comprehensive CCTV monitoring service: that’s how our solutions contribute to your organization’s safety and security.
Technical support
Our technical support programs are grounded in hands-on training and knowledge. We train our agents to have an intimate knowledge of your products and services to increase First Call Resolution while providing an empathetic experience
Telemarketing Services
Outsourcing telemarketing services can help your organization augment your existing customer relationships. Eicra, a pioneer in outsourcing, can meet all your telemarketing requirements.
Customized Call Center Services with CRM integration
Our integrated BPO and ITO solutions focus to the entire customer experience. When it comes to customer management, we help optimize and streamline both of your voice and/or non-voice interactions. For your IT management needs, we assemble the best technical teams globally to efficiently deliver high-value IT engagements.
Outsource HelpDesk
Technical HelpDesk Support.
Call Centers Customer Support Services handle customers efficiently by answering their queries, resolving their issues, and taking care of types of problems of your business products or services.
RL Reporting
Real-time reporting
For BPO services, our employees/agents are skilled to perform the BPO related facilities with advanced technology. Similarly, for data processing, web research, digital marketing, etc., there is a dedicated staff.
Call Recording
Call Recording
We have experience and knowledge of providing call center outsourcing services in Bangladesh to various industries, such as education, insurances, health care, travel, real estate, airlines, and banking.
Phone Answering
Date Science Services
We bring third our data science service that can help you to put data into good use by implementing the Data-Science services. We help clients to get valuable insights about their data, and improving their business processes.
Advisory services
It demands very specific tactics and “out of the box” thinking. We can tailor our services even further to address our clients’ increasing demands for deeper analytics, documentation, reporting and knowledge management. To successfully launch a product or service in a crowded marketplace, you must first understand the potential audience for your new offering, the needs, and wants of that audience and the best way to not only develop your product or service but to market it. With professionally compiled business research, you will receive all of this and the peace of mind knowing that your decisions are being made based on real world data.
Is your business suffer because of insufficient customer support? We can bridge the gap between you and your customers with our 24 x 7 call center phone answering services. You can start experiencing increased sales and better conversion rates along with the satisfied customers. Our multi-channel call centers have real time reporting and 99.9% recording facilities. Whether you are a small / mid-sized company or a large enterprise, we can provide you with call center services such as order taking services and Auto answering services that will fit in perfectly with your organization’s needs.
They offered me fully setup call centers with raised floors and customized call center furniture. Working with multiple partners and interior designers this company helped us to get a professional call center setup for my company.
Inbound Services.
Client / Sales / Support
Investing in CallCenter.com.bd was a really good move for us and for our business because we would not have to wait that long for things to be set up. Everything is already ready here.
Interactive voice
Flexible IVR solutions
We have facilitated hundreds of companies to help them grow in their respective businesses by assisting them in their non-core divisions and back-office requirements like data processing, data conversion, BPO services, and other services.
Process Outsourcing
Business Process Outsourcing
Sales / Lead Generation
CallCenter Bangladesh (CCBD) STRATEGICALLY LOCATED IN Gulshan, Dhaka, Bangladesh near-shore approach will allow you to establish a fully integrated satellite Contact Center that is managed by highly skilled team as part of the overall sales strategies for handling call volumes, increasing sales volumes and revenue, driving Key-Performance-Indicators and reducing operational costs.
