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#1 Call Center Service in Bangaldesh

It has Founded in June 2004, the Eicra family had its humble beginning from a small rented space. Driven by the vision to be the most trusted and admired outsourced services provider in Dhaka Bangladesh, the tradition of continuously striving to think inventively and do original work continues, multiple offices later.

Lowering costs, increasing efficiency, and the flexibility to quickly scale up or down as business needs change are keys to success. As a strategic long-term partner, CC powers the fundamental employee, customer and partner relationships that drive our clients’ businesses.

OUR SERVICES

B2B and B2C based Call Center services

We provide both B2B and B2C services including both inbound and outbound calls. We have a dedicated and well trained cadre of customer support specialists is providing excellent services delivered in a timely and cost-effective fashion. Whatever a client’s customer relations goals are: quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, We have the people with the expertise to professionally service those needs.

Offshore Outsourcing

Appoint Consultation

Tech Support/Help Desk

With our cutting edge technology and experienced management and staff, we can deliver reliable high-quality technical support outsource services to supplement or replace your in-house team. Let your team focus on maximizing your business operations without reducing the quality of support your customers have come to expect.

Business Process

Businesses globally are engaging business process as a service (BPaaS) which brings in effective process automation and reduction in long term total cost of ownership to their BP automation.

CCTV Monitoring

Immediate identification and action, on the problem situations and intrusions through a professional, comprehensive CCTV monitoring service: that’s how our solutions contribute to your organization’s safety and security.

Technical support

Our technical support programs are grounded in hands-on training and knowledge. We train our agents to have an intimate knowledge of your products and services to increase First Call Resolution while providing an empathetic experience

Telemarketing Services

Outsourcing telemarketing services can help your organization augment your existing customer relationships. Eicra, a pioneer in outsourcing, can meet all your telemarketing requirements.

An Awesome Team of Call Center Services

Our integrated BPO and ITO solutions focus to the entire customer experience. When it comes to customer management, we help optimize and streamline both of your voice and/or non-voice interactions. For your IT management needs, we assemble the best technical teams globally to efficiently deliver high-value IT engagements.

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Outsource HelpDesk

Technical HelpDesk Support.

Outsource help desk and technical support services in the face of the increasing cost of hiring, training, and managing an in-house support department.

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RL Reporting

Real-time reporting

We have Real-time reporting by expert professionals.

Call Recording

100% quality assurance in call recording.

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Phone Answering

Live Phone Answering Services

Phone answering services are the in-demand service among live answering services in the call center sector of the business process outsourcing industry.

Advisory services

It demands very specific tactics and “out of the box” thinking. We can tailor our services even further to address our clients’ increasing demands for deeper analytics, documentation, reporting and knowledge management. To successfully launch a product or service in a crowded marketplace, you must first understand the potential audience for your new offering, the needs, and wants of that audience and the best way to not only develop your product or service but to market it. With professionally compiled business research, you will receive all of this and the peace of mind knowing that your decisions are being made based on real world data.

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Offshore Outsourcing

#1 Contact center in Bangladesh

Is your business suffer because of insufficient customer support? We can bridge the gap between you and your customers with our 24 x 7 call center phone answering services. You can start experiencing increased sales and better conversion rates along with the satisfied customers. Our multi-channel call centers have real time reporting and 99.9% recording facilities. Whether you are a small / mid-sized company or a large enterprise, we can provide you with call center services such as order taking services and Auto answering services that will fit in perfectly with your organization’s needs.

our webpage, catalogs and marketing campaigns sell your products and services while establishing and promoting your brand personality. When consumers respond, they expect to speak to a representative of your company and have an experience that reinforces that brand personality. At Global Response, that’s exactly the experience our Brand Specialists deliver.

Inbound Services.

Client / Sales / Support

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The key difference between an IVR experience that proceeds easily through the process of reaching a caller’s objective is not technology but design.
At Global Response IVR never strands a caller without the option of reaching a live representative trained to help them.

Interactive voice

Flexible IVR solutions

Behind the scenes, CallCenter Bangladesh provides services that are hardly talked about, but are integral to the operation of a business. Efficient and effective data and document processing makes certain that all of the customer data that goes into the making of a great customer experience is entered accurately, and that the resulting information is routed promptly and stored securely.

Process Outsourcing

Business Process Outsourcing

Sales / Lead Generation

Eicra CallCenter STRATEGICALLY LOCATED IN Gulshan, Dhaka, Bangladesh near-shore approach will allow you to establish a fully integrated satellite Contact Center that is managed by highly skilled team as part of the overall sales strategies for handling call volumes, increasing sales volumes and revenue, driving Key-Performance-Indicators and reducing operational costs.

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OUTSOURCE BACK OFFICE

Call Center Bangladesh (CCSI) specializes in establishing Contact Centers in Dhaka. We provide complete support services that make establishing and operating your Center quick and easy.

Utilizing CC’s nearshore approach will allow you to eliminate costly administrative personnel and unnecessary overhead. CC‘s management team has over 17-years of expertise in successfully establishing Companies in Bangladesh.