Call centre, a prospective business field

Call centre has become one of the fastest growing business fields in Bangladesh. The Bangladesh government has set a target of making business process outsourcing (BPO) a billion dollar business within 2021, said state minister for ICT Zunaid Ahmed Palak. ‘BPO is a growing sector in Bangladesh and we have lots of elements to develop…

Call centres on the rebound

Call centres have emerged as a new foreign currency earning sector, generating more than 30,000 jobs since its boom in mid-2009. With around 1,500 seats in 47 such centres currently in operation, experts say, this sector has every potential to flourish, bagging high-end work contracts from global markets. Successes are many. So are the industry…

BPO – Next export HUB by 2020

The BACCO president said the Bangladesh government itself could become a big client for the BPO sector. “It is not about getting the business process from the foreign entities. Several services from the government have become digitised and eventually more will be so. Under the circumstances, the government can avail of the BPO industry’s services.”…