BPO is typically categorized into back office outsourcing – which includes internal business functions such as human resources or finance and accounting, and front office outsourcing – which includes customer-related services such as contact center services.
After the garments sector the next of Bangladesh sector based GDP comes from agricultures and recently the 3rd largest sector comes up as BPO and IT sector, although it is fluctuated; this is one of the major sector which has a large ground and a very possible sector by which we can increase our GDP as well as get some new job opportunities. In this sector the best options we have
- Call Center
- Software development
- Web Development, design and services
- Back Office processing for relevant tasks.
Hundreds of IT companies in Bangladesh, mostly located in Dhaka, offer IT services such as software programming (administrative software, technical software), software testing, system conversion and migration, mobile applications and building of websites.
In addition, BPO-services are being offered as well: administrative services, contact centers, animation and graphic design services. Around 150 enterprises in Bangladesh export these services abroad, and the USA has a market share of 60%. The EU is responsible for 30% of the exports, and several Dutch companies are employing IT staff in the capital Dhaka – some already for more than 10 years. Bangladesh enjoys a competitive advantage in terms of the availability of more than 25.000 IT & BPO professionals and retention of staff is no problem. The salaries are very competitive with other offshore destinations: they are lower than India or China. Bangladesh is an interesting outsourcing destination and is also one of the Goldman Sachs N-11 countries: the next eleven countries that are highly likely to follow the BRIC’s in leading world growth.
Recently, the Business process outsourcing is getting more popularity in Bangladesh. There have much advantage to do Business process outsourcing in Bangladesh; as like:
- Very lower rate in human resource
- Available manpower
- Good governmental support
- Attractive infrastructures
- Skilled employee
- Overall lower cost
- And strong reliability