In modern time, technology upgrade day by day & it’s clenched our world. For the bless of technologies the intellectual’s of modern business thinkers are developed their way of business also expand their thought. Telemarketing now the most innovative and attractive business in this time and it’s done by the Call Center. It is an outsourcing business. Call center executives are doing the raw work in call center. These are sales, Support and service. Each and every department has individual task, approach & payments. But all the agent of the call centers is the pearl. Most of the cases they work as hourly based or commission based.
Call centers mainly work as a via between the manufacturer and also the third party. Few times call center they also become the third party or few times they find the business from some different channel or some others outsourcing company. As many hands are they exchange here is the chance to share money with others. Call centers naturally provide two kinds of services- Sales and Support Service.
Sales service is not the meaning of only sale the product it could be the endorsing of the product too. If clients like and decide to buy the product then the marketing can happen. But in sales here is the agents approach also be notables. Because the staffs have to decent to the customer. There is no face to face conversation happen between telemarketers and the buyer. So respect is everything in this business.
Support service is for the supporting purpose where the agent is delivered the clients all the questions inquiry. It’s working like help desk. Usually, clients communicate with support service because of their order rescheduled. Few times the SS (support service) are also providing the e-commerce service too. Whereas support can handle clients repayment option or payment cancellation option too.
Payment systems in call centers are two types:
- Hourly payment
- per unit payment.
Hourly payments mean time-based payment paying by the medium (the product owner/advertiser) who hired the call center for endorsing their product in the market. Regarding marketing and sales issue the payment systems are different. Few terms and condition are given by the client. Here clients are always focusing on their wish. Their clients are monitoring few things strictly. Their monthly revenue. If the company is like Kitchen Company then here is some bluff could happen thou. In hourly payment option clients are monitoring agents phone records, call ratio& call duration. About call duration agent must need to engage at list one minute with his client on the phone to endorse the product. Most of the cases hourly payment campaign is sales based. Here agent has to sell the product with introducing. It is the most challenging job. If clients like the product and show the interest then the sales occur and money comes to the manufacturers (companies& call center) pockets too.
Per unit, payment is little different than hourly. Here clients are paying the company a specific amount of money by negotiation. Does not matter how many times the agents are hanging with the clients individually or duration of call individually. So, it is little more flexible and secures way to earn money. Cause here is no sales target or any additional terms and conditions where call center has well income opportunities. Here the investor has invested it’s money in a specific business.
After the globalization and the upgrade of modern technology and the availability of internet service, the business medium is totally changed forever through the call center. Where today a business is in the USA or Canada but the endorsement is going from Philippine, India or Bangladesh. The Yale of globalization the labor cost is going cheaper and more working facilities are growing. So the third world country is now also valuable and also earning the foreign revenue for their country through the Call center.