Smart Remote Services (SRS) is a quick, secure, and robust data link that connects your medical equipment to service professionals. The functionality and state of your equipment can be continuously tracked with data transfer via SRS.
You also gain access to a wide range of proactive and interactive services made possible by SRS, such as quick error detection, remote software upgrades and repairs, preventative maintenance, as well as services for technical and clinical collaboration.
1. Are you familiar with our policies regarding remote or work-from-home services?
Answer Type
Selection
Agree
20
Strongly Agree
18
Disagree
8
Strongly Disagree
4
2. Do you think our remote staffing team members and team leaders are communicating with you effectively enough?
Answer Type
Percent
Yes
37%
Absolutely Agree
52%
Sometimes
5%
No Communication
3.2%
3. How happy are you with the leadership’s communication frequency regarding our remote staffing?
Answer Type
Percent
Sometimes
40%
Very Satisfied
60%
Sometimes
5%
Not Satisfied
9%
Very Dissatisfied
2%
4. Which channels of communication with our distant employees did you find to be most successful?
Answer Type
Percent
Zoom
34%
Google Chat
25%
Social Media
44%
Phone call
50%
5. Do you believe CallcenterBD is dependable and supportive?
Answer Type
Selection
Yes
65%
No
35%
6. Do you believe there is a decent work-life balance with our remote staffing?
Answer Type
Selection
Yes
18
No
20
7. Has our remote staffing team been successful in adhering to your work schedule or routine?
Answer Type
Selection
Some time
13%
Not Actually
9%
No
40%
Yes
46%
8. What would you say our remote staffing’s effectiveness is?
Answer Type
Selection
Efficient
47
Very Efficient
52
Not Efficient
11
Very Inefficient
9
9. How would you rank the degree of communication between our remote employees and your on-site employees?
Remote Staff
In house Staff
80-85%
72-79%
