Call Center Outsourcing We at [Company Y] are looking for a highly qualified call center manager to join our team and support our ongoing commitment to unrivaled client, customer, handling daily calls and also employee satisfaction.
Moreover, the perfect applicant will have a proven track record of excellent administration of daily operations, including production, human resources, and accounting procedures. They will be a driven leader who thrives on fostering and maintaining an environment of inclusivity, trust, and productivity. In the end, the company manager will be in charge of sustaining productive day-to-day operations and ushering in a new era of growth.
The role’s objectives:
- Plan, carry out, and supervise procedures that will lead to greater productivity and growth.
- Create operational daily plans that advance organizational goals.
- Maintain a strategy for predicting, aiming for, and also achieving sales.
- Develop relationships with key partners.
- Control employee activity and supply adequate resources.
Responsibilities:
- Handling daily calls and solving the customers’ queries.
- While complying to regulatory requirements, monitor employee productivity and offer internal procedures for increased efficiency.
- Give relevant management teams access to sales, suppliers, and as much as partner data analytics.
- Make and keep a rolling three-month strategy for sales forecasting, targeting, and achievement.
- Assist with customer-facing activities such as sales, marketing, and media affairs.
Required qualifications and abilities:
- Three or more years of experience in a management position in business or a related field.
- Knowledge of creating business strategies.
- Strong aptitude for budgeting and also financial procedures.
- Superior leadership abilities with an emphasis on coaching and also developing employees.
- Understanding of current, relevant industry trends.
Credentials and preferred talents:
- A business bachelor’s degree (or an equivalent degree) or a related discipline.
- Strong knowledge of databases and as well as information systems.
- Data analysis expertise.
