Introduce your organization to potential call center agents in the next 2-3 phrases, emphasizing your unique corporate culture and workplace environment. Before you go into the call center jobs and responsibilities, this is your chance to set your organization apart from other jobs posted and sell yourself to job searchers.
Call Center Agent Job Responsibilities:
- Answers phone calls, interviews clients, and verifies information to obtain client information.
- Compares client information against requirements to determine eligibility.
- Establishing policy by inputting client information and confirming pricing.
- Explains procedures, answers inquiries, and provides information to clients.
- Ensures that communication equipment is in good working order by reporting any faults.
- Maintains and enhances quality results by following standards and guidelines and suggesting better practices.
- Improves job knowledge by reading new product specifications and taking advantage of educational opportunities.
- Completes associated results as needed to complete the sales and organization mission.
[Work Hours & Benefits] This is another opportunity to sell potential applicants on topics like overtime or seasonal availability by giving working hours and benefits. Remember to emphasize advantages that distinguish your company, such as paid vacation time or family leave, commute credits, or childcare reimbursements.
Call Center Agent Skills / Qualifications:
- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking