Using an external call center or contact team to manage calls, surveys, and other customer care activities on your behalf is known as contact center outsourcing. The third-party team may be based locally or abroad.
Outsourcing call centers enables companies to concentrate their resources on the goods and services for which they were built. You have more time for sales, marketing, and other crucial business operations as a result.
However, we have researched our customers’ experiences through a survey.
Participants = 50
1. How accessible is the company?
Answered 50, Skipped 0, Response Total 50
Answer Type
Responses
Percentages
Satisfied
Responses
Percentages
Strongly satisfied
Responses
Percentages
Dissatisfied
Responses
Percentages
Need to be improved
Responses
Percentages
2. What type of contact center outsourcing do you prefer?
Answered 50, Skipped 0, Response Total 50
Answer Type
Responses
Percentages
Inbound
18
36%
Outbound
25
50%
Automated
02
04%
Blended
05
10%
3. Do we provide 24/7 help desk service?
Answered 50, Skipped 0, Response Total 50
Answer Type
Responses
Percentages
Agree
21
42%
Strongly agree
28
56%
Disagree
01
02%
Strongly disagree
00
00%
4. Which service do you feel is more beneficial?
Answered 50, Skipped 0, Response Total 50
Answer Type
Responses
Percentages
Live agent
18
36%
Order entry
11
22%
Appointment
16
32%
Legal intake
05
10%
5. Which technologies do they use?
Answered 50, Skipped 0, Response Total 50
Answer Type
Responses
Percentages
Traditional
05
10%
Contemporary
19
38%
Up-to-date
26
52%
Back dated
00
00%
6. How was your experience with our call center agent? Describe in short.
Answered 50, Skipped 0, Response Total 50
Answer Type
Responses
Percentages
Strongly satisfied
21
42%
Dissatisfied
01
02%
Satisfied
28
56%
Strongly dissatisfied
00
00%
7. Which equipment do you like more?
Answered 50, Skipped 0, Response Total 50
Answer Type
Responses
Percentages
Professional call service
16
32%
Chatbot
09
18%
Cost-saving operation
13
26%
Contemporary discourse analytics
12
24%
