The findings of CallcenterBD’s biennial Global Virtual Teams Survey Report, which was released at the end of 2021, show how significantly working methods have changed in the two years since the COVID-19 outbreak.
How Pleased With the Event Were You?
Even though it could seem like a no-brainer, this is probably the most crucial query. Describe the specifics of your virtual event experience that you would like graded using the following examples:
Category
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Ease of Accessibility
0.5%
1.2%
5.3%
39.6%
42.1%
Speakers
0.3%
2.3%
0.2%
42.1%
25.3%
Breakout sessions
0.1%
1.1%
3.4%
29.10%
25.3%
Sponsors & Exhibitors
1.1%
1.5%
4.3%
37.8%
26.5%
Networking
2.1%
1.3%
2.7%
39.6%
27.8%
The best approach to get this data is to ask guests to score each item on your list on a scale of 1 to 5. Additionally, provide guests some extra room to write their own remarks within this part; you never know what fantastic information you’ll find!
What Are Some Areas We Can Work on Improving for the Following Year?
Sometimes the best things for you are the hardest things to hear. We wish that every event will go off without a hitch, but this is not usually the case. Utilize this chance to get insightful input on some of the less desirable elements of your event.
Use an open form field whenever possible to allow participants to freely express their thoughts, opinions, and criticisms.
How Likely Are You to Tell a Friend or Workmate About this Online Event?
The simple act of attendance referring your event to a friend is another excellent way to assess its general satisfaction and success. Give participants a sliding scale or 1 to 5 rating of how likely they are to tell others about your event:
How Pleased Were You With The Online Networking Possibilities Offered At This Event?
The ability to network is a widely desired feature of live events, and with the proper technology, you can mimic the experience for your virtual attendees. A 1–5 scale and an area for participants to enter their remarks are both excellent tools to employ in this situation.
How User-friendly Was The Virtual Event Platform?
The experience should be identical on your virtual event platform to strolling around a live event with ease. Find out how your users felt about your platform and how simple it was to move between sessions. If attendees want to provide further input, we advise include a comment box that is optional and a scale grading system.
Is Our Service Scalable To Your Company’s Needs?
Question type
Selection
All question response (%)
Satisfied
20
33%
Very satisfied
25
54%
No comment
5
6%
Unsatisfied
0
7%
What Elements Of The Virtual Event Platform Drew Your Attention?
Learn what your feature set most appealed to your audience. You might be shocked by their reactions. Your collaborative tools, gamification choices, or even just your live sessions can be the problem. To learn more, ask participants to share their most memorable experiences in the comment area.
Which Kind Of Device Would You Prefer For Your Call Center Agent?
What Were The Highlights Of The Event, In Your Opinion?
Another fantastic technique to learn what about your event made guests the happiest was. This is a terrific method to go further into the presenters, exhibitors, and session themes of your live sessions. This is the time to do it if there are certain aspects of your event that you want to learn more about.
What Was The Major Reason You Came To This Event? Did You Manage To Complete It On The Virtual Platform?
Find out what your participants hoped to accomplish during your event and whether they were successful. This is a fantastic resource for future event planning as well. Knowing why people attend your event will help you make the following one even more successful.
What About The Event Did You Enjoy The Most?
Focus on that memorable moment for your audience. You should learn to do this repeatedly and to improve upon it every year. For best results, allow participants to leave comments in a free-form comment box.
How Has This Conference Changed Your Perception Of The Business?
Live events are the ideal method for businesses to interact with guests in person, and now virtual events can do the same. Discover how your attendees interacted with you and your brand when they were at home.
Choosing to use a call center service is a big decision for the majority of organizations. Although switching to a CallcenterBD service may be highly profitable, there is still a considerable commitment required in doing so. Contact us right away for additional details!
