The manual processes of your business are decreasing your productive hours and slowing down the growth of your business. Hiring an in-house temporary workforce to handle these tasks increases the operating cost of your company. Reduce it, by outsourcing the load to one of the champions of the BPO industry in Bangladesh, Orbit Informatics. Using our BPO solutions, your business can hire dedicated teams to handle the tasks mentioned below.
Why You Should Choose Bangladesh to Handle Your Outsourced Business?
Up until its recent rise to prominence, which was reflected in the RMG industry, Bangladesh had remained an underdog in the global economy. The RMG industry has slowed down over time, while other sectors of Bangladesh’s economy have expanded significantly as well as its overall size. It is well known that Bangladesh has consistently ranked among the top destinations for outsourced services across a wide range of industries, with the RMG industry holding the lead. In a similar vein, call centers have grown in popularity in Bangladesh as more international companies collaborate to capitalize on the lucrative potential of outsourcing their services. Learn why call center services in Bangladesh have consistently been the most popular choice worldwide.
- Benefit from a booming economy
Bangladesh has long been viewed as a developing nation, and despite gaining independence 50 years ago, it is still in its infancy. Since then, Bangladesh’s economy has grown, providing millions of new jobs.
- Use the assistance of trained personnel
Bangladesh has long had call centers. Bangladesh has steadily risen to the top since call center jobs first became available by providing ongoing worker training. There have been numerous call centers over the years, but it is clear that not all of them have endured.
- Select services with a better reputation
When companies make calls to create leads, call centers act as their representatives. It is crucial to keep in mind that the potential customers in question have been subjected to telemarketing calls all day, many of which are scammers. Scammers are nothing new, and they have long operated with complete impunity.
- Reduce expenses and hire only qualified candidates
- Bangladesh’s economy has been expanding, providing firms with a fantastic opportunity to outsource their operations there for little to no start-up expenditures. Bangladeshi call centers handle their own hiring and staffing. Before letting recruits wait for calls, they also give each one good training.
- Employ seasoned businesses for outsourcing
The timing is right to work with professionals and take international organizations to the next level so that new growth may be felt. By delegating tasks to professionals, international organizations can carry out their activities without worrying that something would go wrong or damage their reputation with the general public.
As a result, Bangladesh is the greatest option for anyone wishing to grow their business by outsourcing their procedures to seasoned businesses that are experts in their field and whose recruits they make the most of.
Facilities Of call centers Services
With the significant adjustments to work-at-home operations, this topic will generate a lot of discussion. Many BPO continue to run expensive on-premise call center locations despite the dramatic increase in remote agent services.
Remember that not all clients will accept agents that work from home. As a result, many BPOs must run internal sites to serve clients who need on-premise representatives. In addition, many of these actual call center locations are not running at full capacity.
To provide a secure, socially isolated atmosphere, these BPOs had to make significant capital investments in retrofitting their spaces and infrastructure. Otherwise, they ran the risk of COVID-19 breakouts and potential facility closure by the government.
Many, if not most, BPOs still pay for the following call center infrastructure and overhead costs:
- Rent, leases, utilities, and upkeep for the facility
- improvements and construction to comply with COVID-19
- Consumables and supplies
- travel expenses
- Continuity in business
- business marketing
- cost of a license and bond
- Observance and additional certifications
- Call center upkeep and technology
Companies must consider the total cost of ownership (TCO), not only the up-front price of the equipment, for work-at-home and premise-based solutions.
The total cost of ownership (TCO) for call center technology comprises the up-front expenditures for hardware, software, and licensing as well as deployment costs for both internal and external resources. It also includes annual maintenance and support costs as well as depreciation charges.
Large enterprises have attractive prospects to outsource their processes to Bangladesh thanks to the country’s professionalism, efficiency, and target-oriented establishments in order to maximize revenues and cut costs. These collaborations can take economic development into account and provide outcomes that are beneficial to all parties involved.