Contact center customers not only boost your sales but also spread the news about your business for free. If you need to manage numerous inbound and outbound calls efficiently, contact center outsourcing might be a terrific choice. Recently we provided contact center outsourcing service to an advertising agency. Today, we would like to share the success story with you.
Let’s get started with it right away!
A Real-Life Case Study on Contact Center Outsourcing
Name: Md. Mahin
Business type: Advertising agency.
Location: Gulshan, Dhaka, Bangladesh.
Service: Contact center outsourcing.
Overview of the customer:
Md. Mahin is an executive manager of an advertising agency. He and his team have to attend so many meetings and phone calls in a day. Although they are already overloaded with work, they face the challenges of providing terrible customer service, inaccurate information and so on.
So that, having a displeased customer seeks their rivals for a better deal. For this reason he was looking for someone who is experienced and can handle the inbound and outbound calls more effectively.
Therefore, he wanted to outsource contact center service for managing the customers. Additionally, he believes this service can reduce their operational cost.
Md. Mahin meanwhile, contacted one of his friends who received this service from us. So, he researched about us from our website and contacted us.
We set a meeting with him and carefully listened to his problems. His preferences were to get an excellent customer handling service, collaboration with different business partners that can grow their customer experiences.
Additionally, they wanted a flexible service with the latest tools and technology.
Customer service should be tailored to your company’s requirements. The call center agent assigns a manager specifically for your work.
Now Mr. Mahin is working with his team fluently without any disturbance. They can manage their clients and sponsors easily which is helping to improve their business. On the other hand, the employees are giving high value of performance.
In addition to managing back office processing services like transcription, data entry, & internet research, some of our fastest expanding areas include services like social, text, & email assistance.
On the top, the service was provided by maintaining all the paperwork, tax, laws and regulation. So that, the service can be hassle-free.
The services mainly we provided them:
- Outsourcing of business operations
- Help desk assistance
- Technical support
- Appointment set
- Meeting setting
An outsourcing call center agent can be helpful wherever your business needs to reduce expenses or increase service quality. Henceforth, you may be able to relieve some of the burden of client management by outsourcing to contact centers. You save the cash, time, and effort required to grow your firm.
Employing a business to handle your customer service needs not only relieves you of a burdensome chore, but it also helps your consumer. This is due to the fact that you have skilled specialists treat your most important item with the utmost care. Additionally, you’re positioning yourself to provide them with service that exceeds their expectations.