Learn how countless businesses automate customer assistance and boost customer retention using an outsourced customer service platform.
Over 40% of customers will no longer use a brand in 2020 as a result of poor customer service. Losing that much business is significant.
Top Outsourcing Statistics for 2022
- Cost savings is the main justification for outsourcing (70%).
- The overall IT budget increased from 12.7% in 2019 to 13.6% in 2020.
- Small businesses are 66% less likely than larger companies to outsource.
- 2019 saw a $92.5 billion worldwide outsourcing market.
- To boost their companies’ productivity, 24% of small enterprises outsource.
Outsourced Customer Service: Why Needed
Outsourcing customer service refers to using a platform provided by a third party to manage support tickets. Consequently, the best customer service firms refer to the outside support personnel they hire who are enthusiastic about your goods and brand as “superfans.”
These super fans typically live in your country or the US, are familiar with your brand voice, and another have used your product in the past. By doing this, you can be sure that when your customer service employees speak with customers, they thoroughly understand your business.
Do Businesses Contract Out Customer Service?
Yes, a lot of businesses outsource their customer support, particularly those that are expanding quickly and also need to concentrate on other areas of their operations.
How to Outsource Customer Service Effectively
To correctly outsource your customer service in 2022, follow these steps:
1. Purposes of Outsourcing
Clearly defining your objectives is the first step in automating your customer support business. After All of those questions should have a positive response. However, as you can see, you have a lot of questions you can have about your customer care system.
2. 24/7 Assistance Flexibility
With Chatdesk, you can address your ticket backlog using machine learning and operators stationed in the US, which can increase conversions by 15%
3. Improved call rerouting
An effective customer support business must find a strategy to cut down on incoming calls. By redirecting consumers to self-service and chat options, Chatdesk’s economical price significantly lowers the volume of calls your support team receives.
A platform like Chatdesk may assist in cost reductions of up to 80%, and reducing voice assistance is a cost effective approach to produce satisfied consumers. You can even use a function to transfer calls to messaging services like:
- Instagram Messenger
- Live chat on the web with agents
- Text messaging via SMS
- Chat within the app
- Apple corporate chat
Why Would You Outsource Customer Support?
Effective customer service increases client retention, which supports organic business growth. Accordingly, it can be expensive for businesses to try to start their own customer service department.
You must train each customer service representative you recruit to comprehend your brand. In order to save money, many small to medium sized firms automate their customer care operations and outsource them to staff.