Get the most from your call center technology investment.

ccbd, is one of the leading providers of Business Process Outsourcing (BPO) services, offering a wide range of back office data entry services, customer care & support and telemarketing outsourcing solutions to clients worldwide. Your BPO or back office support operation is considered captive since you will have the opportunity to manage it the way you see fit and emulate the successes of your current operations. Aided by world-class infrastructure, business competencies, strong domain knowledge and a dedicated group of highly skilled and trained professionals, we aim to be the premiere business process outsourcing services provider to our clients.

Our Business Process Outsourcing features

  • Whether it’s a medical records guided by HIPAA privacy rules or high resolution satellite imagery, our data processing  Services ensure client information is secure and private.
  • Our GIS division can Geo code, outline GEO features or do photo data reduction accurately and rapidly. Our systems group can support virtually any kind of technology while our customer support executives are ready to provide your customers with real care.
  • We handle a wide variety of back office functions including tracing customer contact information, setting up claims or data for cases requiring insurance company attention, and virtually any kind of data entry services or management.

 

With our BPO Solutions, you can easily create and sustain a better brand image for your products and services. Customer satisfaction is the key to the successful creation and sustenance of a popular brand name and we understand that very well. Committing to long-term business relations will not be a problem since we have designed our delivery systems to be scalable and highly flexible. can practically perform any business process in their operation. From data entry for healthcare to provisioning of mobile telephones to support complex telecom systems, our model allows you to tap on the right talent, which combined with your control and our bundle of services, makes the perfect combination.

We never let our eyes off the targeted goals and objectives, something that allows us to achieve and deliver the desired results through our business process outsourcing services.

Typical Applications

 

  • Highest Quality, Lowest Cost
  • 20+ Language Capabilities
  • 12-Years of proven track records
  • Support and Care is ALL we do.
  • Multi-Channel Customer Care
  • Technical Support
  • Back-Office Support
  • Legal Process Outsourcing

BPO or back office support:

 

  • Data entry as part of a 24/7 operation providing worldwide support
  • Provisioning, contract administration and support for commercial clients
  • Shared services support
  • Website support
  • Internet help desk
  • Collections
  • Account validation and verification
  • Accounting and general ledger support