Managed IT support calls fall into three categories based on their importance, the number of people the issue affects, and other factors:

Priority One: When your network goes down or an application isn’t accessible to a whole group of people that prevents them from doing their job, we drop everything and help immediately because it’s a top priority.

Priority Two: If an application is not working for just one person, this is a medium priority call.

Priority Three: If someone needs security rights added to a folder, and it’s not time sensitive, these are low priority calls.