Debt Collection
Call Center Bangladesh (CCBD) has a proven near-shore Debt Collection Center located in Dhaka, Bangladesh. CCBD’s near-shore approach will allow you to establish a world-class depth collection Center with an experienced, bilingual (English/Bangla) and performance driven agent workforce.
eCommerce Calls
CCBD offers E-commerce and multi-channel customer care. The human interactions that personify your brand. With three different call centres, every call we handle on behalf of your business is answered here in the Bangladesh. We do more than customer service.
Customer Care
Call Center Bangladesh (CCBD) provides a near-shore “low cost” solution for your call center needs. This is not “Outsourcing”, rather your satellite facility becomes an extension of your existing operation and is managed by your team as part of the overall workforce strategy.
CrossSell & Upsell
We mirror your sales process and become an extension of your sales team. Our goal is to adapt our environment to your business model and product matrix to achieve the highest possible performance, handling every cross-sell and upsell opportunity in a way that works for your brand.
Debt Collection
Call Center Bangladesh (CCBD) has a proven near-shore Debt Collection Center located in Dhaka, Bangladesh. CCBD’s near-shore approach will allow you to establish a world-class depth collection Center with an experienced, bilingual (English/Bangla) and performance driven agent workforce.
eCommerce Calls
CCBD offers E-commerce and multi-channel customer care. The human interactions that personify your brand. With three different call centres, every call we handle on behalf of your business is answered here in the Bangladesh. We do more than customer service.
Customer Care
Call Center Bangladesh (CCBD) provides a near-shore “low cost” solution for your call center needs. This is not “Outsourcing”, rather your satellite facility becomes an extension of your existing operation and is managed by your team as part of the overall workforce strategy.
CrossSell & Upsell
We mirror your sales process and become an extension of your sales team. Our goal is to adapt our environment to your business model and product matrix to achieve the highest possible performance, handling every cross-sell and upsell opportunity in a way that works for your brand.
CCBD Services provides specialized sales and service solutions geared to your unique industry. Our experienced management and technical team has over a decades of experience working in the trenches of call center operations in corporations spanning financial services to retail to telecommunications. We understand the complexities of these unique business models and bring this expertise to you through our outsourcing solutions.
With four decades in the Brand Care business, CallCenter BD has the experience necessary to bring the Brand Care difference to your company, regardless to the industry. Our diverse clientele cover a broad range of industries and require an equally broad range of solutions to meet their needs. Read ahead for more information on what Global Response is doing for other companies in your field, and what we can do for you.
Industries We know.
- Banking and Finance
- Cable
- Education
- Healthcare
- Retail
- Insurance
- eCommerce and Technical
- Telecommunications
- Travel
Our skills & experience
We specialize in top-quality dedicated customer care, order conversion and inbound sales, technical support, customer relationship management, chat support, email response and social media. Customized integrated technology solutions, managed by our veteran technology professionals, incorporate your preferred platforms.
Branded Customer Care Contact Center
CCBD is passionate about our clients’ brand — passionate about expressing the personality of their brand, dedicated to communicating the essence of their brand and committed to delivering a positive, lasting impression of their brand with every customer interaction.
QA / CALL MONITORING
- Inbound & Outbound Quality Monitoring.
- Email/Chat Quality Monitoring.
- Verification and Agent Compliance
- Service and Process Audits.
- CCTV Live monitoring.