CCBD Services provides specialized sales and service solutions geared to your unique industry. Our experienced management and technical team has over a decades of experience working in the trenches of call center operations in corporations spanning financial services to retail to telecommunications. We understand the complexities of these unique business models and bring this expertise to you through our outsourcing solutions.
With four decades in the Brand Care business, CallCenter BD has the experience necessary to bring the Brand Care difference to your company, regardless to the industry. Our diverse clientele cover a broad range of industries and require an equally broad range of solutions to meet their needs. Read ahead for more information on what Global Response is doing for other companies in your field, and what we can do for you.
Industries We know.
- Banking and Finance
- eCommerce and Technical
Our skills & experience
We specialize in top-quality dedicated customer care, order conversion and inbound sales, technical support, customer relationship management, chat support, email response and social media. Customized integrated technology solutions, managed by our veteran technology professionals, incorporate your preferred platforms.
Branded Customer we are serving
CCBD is passionate about our clients’ brand — passionate about expressing the personality of their brand, dedicated to communicating the essence of their brand and committed to delivering a positive, lasting impression of their brand with every customer interaction.
QA / CALL MONITORING
- Inbound & Outbound Quality Monitoring.
- Email/Chat Quality Monitoring.
- Verification and Agent Compliance
- Service and Process Audits.
- CCTV Live monitoring.