Outsourcing Help Desk

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Outsourcing Help Desk

Customized Tech Support

Comprehensive customized monthly reports detailing key SLA metrics and 24×7 Help Desk response times. We serve for all popular operating systems, hardware and software platforms supported.

Advanced eTicketing

We have full audit trails on each ticket, together with real-time dashboards, that ensure everything gets resolved promptly and in accordance with the impact it is having on your business. We create tickets quickly and easily to help your customers and staff.

Automated Help Desk

Our computer help desk produces automated responses. Also, we email your customers with the solution regarding their concern. We generate support tickets using auto-creation features so that we can create and track tickets during phone conversations with your customers.

Monitor and Tracking

Monitor and track your performance ratings and as well as other valuable reports and data with the outsource help desk, including the average response and resolution times. Your communication with your customers and staff is of prime importance to your business.

Tailored For Enterprise and medium Businesses

Our highly skilled Bangladesh based telemarketing team provides specialized telemarketing services including; HIPAA compliant healthcare support, solar energy leads, inbound call center, mortgage qualification, event registration, political polling, state and national hotlines, marketing research, lead generation, dealer locator, accounting/payroll, survey, energy sales and support, insurance groups, software sales, direct marketing, recall campaigns, etc.

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Offshore Outsourcing

Help Desk Outsourcing solution

We offer consistent, high quality IT Help Desk outsourcing services globally. Our proven methodology and expertise currently helps provide help desk support to well over one million of our client’s end-users worldwide.

You can use us to be the first point of contact for your employees and/or customers to handle technical issues, resolve problems, and escalate those things that can’t be resolved at the help desk. You can have a toll-free number, a web portal, one or more email addresses, or CHAT to have your employees or customers reach the help desk.

OUR SERVICES

Telemarketing that delivers results

Our telemarketing service is one of the most effective pattern of growing customer numbers, developing sales leads, and increasing revenues for B2C organisations. If you haven’t yet considered creating a focused marketing effort or uniquely providing customer service options to this group of customers, they may be turning to your competitors.

Offshore Outsourcing

Business Process Outsourcing

24×7 Help Desk Centers Solve Problems Quickly

Calls answered by skilled technical support engineers 24x7x365.
Above industry average First Call Resolve (FCR) rate and < 60 second hold times
World Class CAN DO customer service commitment for every request
Our 24×7 Help Desk professionals strive to exceed client expectations on every call
Any combination of on-site, dispatched or remote help desk services
Access to your own secure self-service portal to request assistance and view status of ticketssynoptek-technical-support
Private label service and portal branding available

Live Technical Support Teams

With CCBD’s Businesses with limited ICT resource often outsource their entire IT support function. We guarantee our service levels because we get financially penalized if we don’t meet your Service Levels each month. Our predictable, repeatable processes not only bring stability to your environment, but when coupled with guaranteed service levels they lead to distinct improvement in your customer satisfaction levels.

Our ticketing process is efficient and predictable, and we use a sophisticated support management system.

We also have full audit trails on each ticket, together with real-time dashboards, that ensure everything gets resolved promptly and in accordance with the impact it is having on your business.

However, we can also offer outsourcing of just your 1st line IT support together with ticket management, or 3rd line support with issues being escalated to us where particular expertise is needed.

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Using State-oF-Art Technology

As part of our service, we can monitor your systems and either offer a heads-up to your own staff, or go ahead and prevent many outages. We offer a range of Service Desk options, from a fully outsourced operation to particular aspects, 1st line support call management and troubleshooting, or an expert 3rd line escalation resource for your own IT support team.

Help Desk Outsourcing Solution

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