Customers Support cover Technical, Help Desk Inquiry, Handling Call, Answering Toll Free Service, Product Information Requests & few others. Get outstanding customer support from CCBD call center and take your businesses to the scaling height. A customer services call center is well equipped to manage large volume telephonic customers request for a client in single facility. The contact center mainly route communications through telephone conversations along with handling customers interaction through live chatting session, email, faxes, etc.
Sales support work on retaining existing customers while constantly finding new ones. Lead generation is the marketing process that creates the interest among target audience about a product and services offered by business to generate potential sales lead. It aids in sales growth & increased customers satisfaction. Sales support include interacting with potential customers with creating interest for the existing service & product.
We undertakes strategic approach to deliver you qualified result. Our team follows the lead generation process to create potential leads.
Offers a state-of-the-art Call Center facility with latest technology & competent personnel, ensuring cost effective solution to meet inbound services such as Customer care service , Order taking Services Database management. We can handle all numbers of call in a day since we are equipped with the resource to manage a range of inbound call center service. CCBD brings to the table a highly experienced management team with proven project management capabilities, leading edge technology platform and best operating practices from our worldwide strategic partner.
Outbound Call Center facility is ensuring cost effective solution to meet such as the Direct marketing campaigns, Selling service policies, Up selling and cross selling , Prospecting & lead generation, Appointment setting, Market research, Database updating, Welcome calls. Customer care service , Order taking Service Database management. This enables us to attract & hire only the cream of the crop of telemarketing professional. Our telemarketer, our people is what sets CCBD Call Center apart from others outbound telemarketing companies.
In a competitive landscape is to reinforce the bottom lines of your business having strong customer service is imperative. You need to go beyond what is expected to delight your current and upcoming customers by answering their calls instantly even if it is through an answering machine. Don’t limit your availability to customers within fixed / offshore working hours. CCBD call center provides high-quality call center outsourcing services on a 24x7x365 days basis, at a low cost which is more than 50% less if performed in the U.S or U.K.
Back office processes pertain to operations that serve a critical administrative role in an organization such as information technology , accounting, CRM, bookkeeping, Inventory ,Human Resource, Finance & Accounting, Payroll & Logistics, billing, content moderation and many more. You can easily access and avail any information related to particular product/service from a reliable resource. These service enable you to establish a cordial relationship with your customer, which is prove to beneficial in the long term.
FAQs For CCBD’s Services
How can call center outsourcing help my business?
Offering help to your clients is regularly a troublesome undertaking. Human asset and innovation issues can muddle the circumstance much further. Thusly, moving to a call place accomplice can frequently be an extraordinary method to pull in skilled specialists and move up to the best innovation with the flip of a switch!
How can I increase sales?
Expanding deals is consistently of objective of most imaginative organizations. However, most organizations battle to discover better approaches to begin the “business motor”. Reevaluating permits you to drastically use the interests in innovation and labor previously settled on by proficient decision place organizations. Accordingly, our call community accomplices stand prepared slope the quantity of selling specialists on the telephone and lift your changes. CCBD is prepared to help you increment deals today!
Is there a minimum duration to do business or contract?
There is no base agreement period and you are allowed to end contract in the wake of sending us notice for something similar in composed no less than 30 days ahead of time. This will assist us with channelizing our assets better.
How might we create more leads?
Pretty much every business needs more leads. The issue is producing them at a sensible expense. Outbound call place organizations (either nearshore or seaward) may be an incredible method to diminish the expense per lead. Hence, this will permit you to open up new business sectors and new information bases that were not possible inside. Seaward rethinking can supercharge your lead age today!
Why outsourcing my call center makes good business sense?
Outsourcing call focus administrations are incredible for working on the usefulness of your business. It can assist you with building a solid presence on the lookout, viably market another item or administrations, and keep your clients 100% fulfilled.