Offshoring Call center services does not only mean cheap labor but also it means cost-reduction, core-competency focus, customer-data protection and growth. CCBD has been one of the leading Inbound Call Centre Outsourcing service providers to Global clients for nearly a decade. The inbound services includes providing technical calls support, non-technical support, order taking services, inbound sales, customer services, helpdesk solutions etc.
- Answering calls, emails, or chat queries promptly
- Offering assistance and solutions to customers’ concerns
- Maintaining quality discussions that lead to customer satisfaction
- Making return calls or verification to ensure proper disposition of issues
- Cost Savings
Save up to 80% on your costs and invest it back to your business through offshoring call centre jobs to the Philippines. Offshore Business Processing offers complete office setup and finds the best individuals for your offshore team.
- Specialised Skills
Your business will benefit from streamlined operations with dedicated and skilled call centre agents. With over five years in the industry, your offshore team can help your business gain more customers, establish customer loyalty and provide the best possible customer experience.
- 24/7 Call Centre
Fast and quality customer care, technical and other call centre support are guaranteed. This is a great way to establish optimal customer feedback.
- Language Proficiency
Make a connection. Communicate better with customers who speak French, Chinese or Spanish through a multilingual staff.
- Data Security
Your offshore staff carries strict confidentiality on your business and customer data. We ensure safe and secure transactions in every call.
- Consultancy Service
Our team of Consultants understands that you can be perplexed due to the astounding number of service providers in India. Also, you might have apprehensions and queries related to genuineness of the BPO services, the security of your data and the price of services here. Therefore, our team performs due diligence and scrutinizes the service provider thoroughly. To verify the credentials of a firm, we perform –
- Quality Audit
- Performance Audit
- Software Audit
- Infrastructure Audit
- Registration and Licensing
- TAX and VAT
- HR and Payroll
We help you identify the best outsourcing partners for your requirement.
The buyers prefer to place orders by talking to a live person on phone rather to talk to an automated call. Outsource your order taking services to us and we support your business to run smoothly with our service. If you are selling a single product or catalog of products, then you need dedicated order takers to serve the queries. Reduce infrastructure costs by outsourcing order taking services to us.
We have trained and experienced order takers who can handle your order taking service in a professional manner and you can obviously see how our order taking service improve the way your business taking orders and serves them.
Some of the industries we cover are
- Dealer Locators
- Print Media Response
- Sales Lead Qualification
- Back Office Services
- Order Processing
- Catalog Orders
- Technical Support
- Help Desk Support
- Online Shopping Websites
- Office Stationery
- Movie / Event Tickets
- Product Technical Information
- Interactive Voice Response(IVR)
- Web Enabled Services
- Website Response
- Direct Mail Response
- Email Management
- Web Based Chat Support
- Live Chat Support
- Order Taking and Tracking
The search for the right Contact Center outsourcing partner may not always end up giving the expected results. There are many of companies rendering these services in Bangladesh and from all over the world. An organization needs a service provider that has the capability to provide quality deliverables within the specified time-frame. Moreover, you need to evaluate outsourced call centers in terms of all the parameters that affect your business.
Our call centre services include:
- Inbound call centre solutions
- Outbound call centre solutions
- Technical support
- Chat/email support
- Lead generation
- BPO processes
- KPO processes