Back Office Functions Through Business Process Outsourcing
Improve business performance by outsourcing your key business functions with largest outsourced company in Bangladesh.
We offer a comprehensive selection of outsourced back office functions including non-voice outsourced finance, accounting, administration and knowledge process outsourcing (KPO) solutions.
In addition to that, it’s also noteworthy to mention that our outbound telemarketing training programs. This makes them highly skilled and confident in the tasks as show to the graph:
Our Technical Expertise:
- IVR record, IVR setup, dynamic IVR
- Long Code integration/Short Code Integration
- API integration
- Establish VPN communication (IP-sec VPN or Back to Bank VPN)
- Use of encryption methodology, Use of security certificate (SSL)
- Communication via Web service, https, ISO-8583 protocol, SS7 protocol
- Application development, Software development
- Expertise in Various web Programming language & desktop publishing software
CCBD manage these expectations on behalf of several businesses in different markets across the globe, using a cost efficient delivery framework.The schematic below is a snap-shot of our traditional offerings:
INBOUND & OUTBOUND
Our contact center helps to recover your customers and create brand advocacy—and that protects the reputation of both your brand and every location. Market Force’s customer service agents respond to your customers’ requests to provide information and resolve issues. We respond via any channel your customers may use, including phone, email, web comment, social media and postal mail, and we do so in English, French, Spanish and other specialty languages.
Built on the values:
Our business is built on the values that our founder, Herman Shooster, embodies — accountability, discipline, integrity and a sense of family.
Our customer service agents perform outbound functions that aid companies in setting appointments, completion surveys or conducting phone based mystery shopping operations.
CCBD outbound calling services free your organization to focus more closely on their operations and delivering great customer experiences.
We will make sure you capture the right data, create meaningful insights that can be used by executives and key stakeholders and empower every location to act with a clear end-goal in mind.
We understands the demanding nature of medical calls and the urgency with which they must be treated.
Whether your office needs call support for the lunch hour or after hours, you can rest assured that our agents will project a professional and courteous image to your patients.
Automated (Electronic) Call Center Services – We AUTOMATE processes for you.
Social Media Monitoring
When customers post negative commentary to social media, it’s critical that you respond quickly and take that conversation offline.
Market Force monitors your social media sites like Facebook, Twitter, Yelp, and TripAdvisor by proactively reaching out to unhappy customers and addressing their concerns.
We use text analytics to gain insight into all those unstructured comments and link those comments to specific locations.
That drives incremental improvement, one customer at a time.
CCBD team of strategic advisers and analytics professionals will help you allocate your measurement and market research dollars to answer your most critical business questions
Empower your stakeholders, employees and customers with the right tools to gather insight and improve your bottom line.
We appreciate that each of our clients will have their individual, unique priorities and strategic objectives.
CCBD helps find innovative ways for you to engage, serve and retain your customers with a best-in-class contact center experience.
STRATEGY TO ACTION
The current Journey with just over 175 operators is exceeding the expectations. We have one Data Center with three high-end branded Servers, Cisco Switches, Wireless Router, enough power backup that can support up to 2 two days by online UPS, high speed internet connectivity, IVR server, USSD Server. We have one hosted call center setup for our client use.
Call Center Services :
The Consultants leverage over 12 years of combined industry experience to assess your current call center operations. Check out our best practices under Industry Solutions.
- 24-Hour Help Desk
- Application Processing
- Appointment Scheduling
- Catalog/Literature Requests
- Conference And Event Registration
- Dealer Locate
- Insurance Claims
- Level 1 Tech Support
- Loan Application Pre-Screening
- Order Taking
- Overflow Call Center Services
- Product Information Requests
Industry Solutions includes inbound and outbound customer service, technical support, lead generation, appointment setting, and customer retention offerings that mirror your brand and culture through multi-channel solutions that include live operator, web chat, email, and social media. See how The Connection® can help you deliver a gold standard customer experience.
- Brand Representation
- Call Center Training
- Customer Experience
- KPI Management
- Quality Assurance
- Technology & Updates
- Workforce Management