CUSTOMER SUPPORT OUTSOURCING
Our Bespoke, Flexible solutions helps your business to deliver value to your clients through a tailored, comprehensive call centre service.
As a Top 10 Bangladeshi call centre business, CCBD has the depth of experience to offer you a comprehensive range of options, each one designed to add real-time value to your business’s service offering, including –
Our Services Capabilities:
- 24/7/365 customer support to customers residing in UK and internationally – US and Australia.
- Ability to seamlessly integrate with our clients’ in-house system.
- Multi-lingual capabilities – Native/ high levels of fluency.
- Bespoke MI reporting that provides complete visibility over a whole project.
- Branded services that reflect our clients’ culture, ethos and values.
- Inbound Response Handling – Bureau & Dedicated
- Outbound Telemarketing and Telesales Campaigns
- Overflow and Out-of-Hours Call Handling
- Charity fundraising services
- Fulfilment Services alongside Media Response Handling
- Interactive Voice Response (IVR) and Non-geographic Numbers
INBOUND & OUTBOUND
We have one Data Center with three high-end branded Servers, Cisco Switches, Wireless Router, enough power backup that can support up to 2 two days by online UPS, high speed internet connectivity, IVR server, USSD Server.
We have one hosted call center setup for our client use.
Built on the values:
Complete software solution for help-line under hosted model at the service provider .
In addition to our diverse range of industrial outsourcing contact center solutions, Stellar also has experience in providing hearing impaired phone options for those needing assistance in communicating over the phone.
Just tell us what information you want to capture, and our virtual receptionists will make sure you don’t miss out on new opportunities, day or night.
Capture All Leads:
No lead is getting past us. We’re the ultimate sales team..
Every call is a lead, and every lead is a potential conversion. When you don’t answer the phone, that lead goes to someone else.
For appointment-based businesses, whether they’re in healthcare, real estate, law, or personal care, live answering helps fill your schedule.
You get free use of Set-more, our partner online appointment software. Or, if you’re already on another system, our customer experience associates can book your time through that app.
When you need high profile, experienced customer service, trust Stellar to deliver with cost-effective call center solutions that provide service from our USA, Canada, nearshore and offshore centers.
Email and chat support
If your customers contact you through email or webchat, keeping up with the flow can be a challenge. Our call handling service isn’t just for phone calls. We’re there for you and your customers no matter how they reach out.
And if you don’t have chat on your website yet, we include it at no additional cost. You can answer the chats yourself or use your plan minutes to have us help your customers.
24 x 7 x 365 O Clock:
Your employees have to go home sometime, but CCBD is never closed. We handle your calls 24 hours a day, 7 days a week, 365 days a year.
If you have customers in different time zones, or just want to be available to convert your leads at all hours, a call handling service is the way to go.
Listening to just part of a recorded conversation is ineffective and frustrating for your supervisors if their goal is to understand agent quality and performance.
Our SIP-based recording solutions provide your organization with reliable, high-quality recordings of both audio communications and desktop screen activity.
SIP-based solutions are specifically designed for Voice over IP recording, allowing for all customer interactions and agent responses to be recorded, even if customers are transferred to agents in geographically dispersed locations.