When you outsource order management to CCBD , you can be rest assured that, your customers will still believe they’re talking to your staff. We carefully follow your scripts and adopt your brand personality in all conversations to reinforce your image. We provide comprehensive call center services for a wide variety of businesses – from main number answering and state-of-the-art virtual office solutions to medical office answering services and appointment reminders. We have taken millions of orders and are happy to share what we’ve learned about the best practices to optimize order management for your company.
Our highly dedicated and talented top management team is composed of individuals with diverse backgrounds in technology support and call center operations. By leveraging the latest technology with the expertise and experience of our staff, we are ready to assist you with your telecommunications needs.
Your business does not has to stop at 5:00 pm but your staff can’t be there 24 hours a day. That is why so many customers rely on us to take their after hour calls and manage their on call escalation processes. You don’t miss any business and your team gets a good night sleep.
Information Technology Answering Service :
- 24/7/365 availability—overflow, after-hours, and on-demand. We’re here when you need us
- Custom scripting , Apps and escalation—we do follow specific protocol for gathering and dispatching
- Information delivered how, when, and where you need it
- Real-time call status and statistics in the CCBD Web Portal
We give your team the freedom to focus on solving client problems rather than be tied to the phone.