Reinventing Multichannel BPO with our Intelligent Operations

What's So Special in Multichannel ?

 It is like your business partner who handles all your internal and external business operations on your behalf. If you are looking for a multichannel BPO (Business Process Outsourcing) service in Bangladesh, you are at the right place. With our strong connections and experienced HR team, we can outsource you different types of quality services for the best price.

Reinventing Multichannel BPO with our Intelligent Operations

Easy 8 BPO Solutions For Complex Management

Whatever the mind of man can conceive and believe, it can achieve. Thoughts are things! And powerful things at that, when mixed with definiteness of purpose, and burning desire, can be translated into riches.

1.Human Resource Management

Hiring employees or outsourcing jobs are not an easy task. In order to do that a company needs to manage a dedicated HR department. The selection process is very time consuming with such an approach. Our BPO services provide smart human resource management on your behalf.

2.Billing & Purchasing

Like every other company you need to purchase many different items & prepare billings to run your internal business processes. This is an everyday task that takes up a large portion of your time. If you take our service, we will do the purchasing and billings for you. We highly recommend our clients to take this service .

3. Help Desk Solutions

If you are running a business, there is no escape from communication. As a business executive, you have to communicate with multiple parties including your clients on different mediums. We have connections with top rated help desk solutions that will automate your communications and make your life comfortable.

4. Call Center Services

There are many functions of a call center. A call center helps you to acquire customers, provide customer care, manage your B2B calls, handle your inbound and outbound calls and many more. There are many call centers out there. We can outsource you the best call centers in Bangladesh according to your needs.

5.Branding & Marketing Service

Branding and marketing are one of the crucial parts that play a vital role in the success of a company. There are a lot of offline and online branding and marketing agencies. Our multichannel BPO services will outsource the agency or agencies that fits perfectly with your company goals.

6. Accounting & Finance Services

Every company needs to keep a record of their financial activities and make proper financial decisions. In order to do that you either need to hire accounting and finance professionals or connect with a farm that will do that for you. We can connect you with the top farms or if you need to hire an employee we can also do the hiring for you.

7. Data Entry

To analyze your company’s situation you need to have an organized database. To create an accurate database you need accurate data entry. Our company has connections with other organizations that are adept in data entry. They will enter all the data quickly and accurately and manage your database with efficiency.

8. IT Supports

There are many types of IT support a company might require. Every company needs to have and manage their website. There are also needs for Apps, personal software and database systems, automation and what not. To outsource a good IT company requires a good understanding of this sector and we surely have that.

OutBound / InBound

CCBD’s Data Survey personnel are keen to details, accurate, analytic and are problem solvers. Our Data Survey solutions simplify the complex and challenging task of gathering data and making sense of them. Our Data Survey service includes data transcription, data entry, and data mining and analyses. Furthermore, this involves data conversion for databases, spreadsheets and word processors from a certain format such as Word, HTML, PDF, etc. to another format.

OutBound-InBound

Our Out-of-the-Box Support Approaches

We Save Your Cost

Hiring an in house employee can be expensive. Similarly, outsourcing a quality service provider with the minimum cost is not easy. With our experience we can surely outsource you the best quality work for the best price.

We Provide You One-Stop Solutions

No other BPO service companies in Bangladesh will be able to outsource these many services for you. Whether you need services related to internal operations or external operations, we can outsource you.

We Save Your Time

Time is money. Hiring an employee or outsourcing an agency takes a lot of time. Let us save your valuable time and outsource the work on your behalf. This is what we are best at doing.

We Have Huge Connections

We work with a lot of companies from all the different sectors. You tell us exactly what services you need and we can immediately connect you with your dream service provider.

We are Easy to offer

Whatever your concern is, we are just one call away. You can call us, mail us or text us, we will respond to you as quickly as possible. We value your valuable time.

We are The Best

We proudly announce ourselves as the best in the country. We provide you with world class service that no one else can provide. You will surely discover that while dealing with us.

Six sigma methods

CCBD is currently incorporating the Six Sigma methods to improve employee overall performance. Employee promotions will be dependent on performance statistics, quality assurance evaluations, team effectiveness, values and character.

Quality Assurance

Employee Performance

FAQ For Multichannel BPO Service:

Multiple channel contact centers use different mediums to interconnect therefore this approach benefits to gather all information at one place like Single-View Data Hub. Moreover, if our customer switches between different interactive channels, that is, from email to social media accounts, they still have all of his information at one place. BPO services better assistance customers via this method because all of the information is easily accessible.

Poor customer engagement harms the business image. We offer multiple-channel contact center, you can see more engagement in the customer support BPO services. For this purpose, business process outsourcing services need to renovate communication channels

Multi-channel customer support services recognize the customers’ needs and thus can give suitable suggestions for sales. This can be an assistance in improving marketing services and business performance.

Marketing channels have also revolved globalized and multi-channel and therefore huge prospects are explored when the marketing campaign touches the target audience via numerous mediums. When clients see a marketing campaign, they contact with business and might ask numerous questions or comment. BPO services for client support provide to all these clients in an effective manner and direct clients on the right track.

Like call center outsourcing, there are lots of benefits in outsourcing your Multichannel BPO to us including:
Significant cost savings (e.g. you can secure a CPA qualified accountant for approx 1506700 Taka per year and general office administration a lot cheaper. Moreover, you can have access to highly skilled resources. Here, you can afford to have CPA qualified accountants, lawyers, degree qualified HR practitioners etc. for a fraction of the on-shore budget.

Multichannel BPO Solution

Our Customers Trusted Us To Transform Their Business​