CCBD offers a variety of BPO consulting services that are designed to help companies successfully set-up and operate BPO/ mult-channel contact center operations in Bangladesh. Our services include site selection, facility build and lease services; human resource management services; risk management; and operational assessment, launch, and process improvement consulting.
On top of their superb communication skills, neutral accent, and customer service experience, our representatives are college degree holders from the most reputable universities in the country. These exemplary support representatives are the reason call centers in the Philippines are known worldwide for their excellent customer care services.
- Offshore Outsourcing
- Operational Assessment
- Program Governance / Management
- Program Process Improvement
- Risk Management
- Field level servery
- Foreign Direct Investment Advisory
- BPO / Call Center Acquisitions
- Management Buy-Outs
- Increase reliability and accuracy of volumes of data
- Move from descriptive to predictive analytics
- Consolidate all sources of data
- Save time, money and other resources
- Build better workflow processes
- Improve data that brings value
CCBD is currently incorporating the Six Sigma methods to improve employee overall performance. Employee promotions will be dependent on performance statistics, quality assurance evaluations, team effectiveness, values and character. Magellan’s quality assurance specialists will conduct call barging – listening to a predetermined number of each agent’s calls, chosen at random, in an effort to monitor and rate those calls in accordance with a standard checklist of service criteria. Agents will be graded on the basis of whether they are courteous, polite and grammatically correct in their conversations with callers, and their performance will be recorded and discussed in periodic, formal evaluations.