Automating inbound and outbound call center services involving high volumes of calls or large amounts of call center agent time can save money and improve customer service. Outsourcing these services saves on staffing, office space, equipment, programming and other overhead costs..
By using CCBD’s Answering Services, you can ensure your phones are answered by a live agent without interruption, and that your callers get exceptional customer service at a fraction of the cost to staff your office 24/7.
Our unique blend of inbound, outbound and electronic call center solutions offer a variety of options that can integrate with your Telephone Answering Service seamlessly. This includes Online Appointment Scheduling, Virtual Receptionist, Customer Satisfaction Survey/Polling, Order Entry and Fulfillment, Interactive Voice Response (IVR), Lead Generation and Telemarketing Sales.