We provide your in-house helpdesk with skilled, trained and carefully selected staffs. Agents are usually highly trained for attending basic call center and communication skills. Furthermore, our representatives can discuss different scenarios should you have any additional training needs or extra knowledge base.
3 Dialing Modes One-touch Calling
Full-Featured, Cost-Effective, Award-Winning System for Automated Dialing. At CCBD brings incredible speed, efficiency, and accountability to your sales team. Powerful features including local presence, outbound calling, inbound call handling, and multi-option transferring.
- Inbound & outbound call handling
- Manage multiple campaigns
- Call Recording with instant retrieval
- Skill based routing
- Virtual agent broadcasting for high volume contact
- Mini CRM
- CTI screen pop with contextual data
IT CONSULTANCY
Complementing our unlimited IT support service, Our IT Department provides a comprehensive range of IT consultancy services to small and medium enterprise located in Dhaka – Bangladesh and the surrounding areas.
Our IT Department continues to offer a cost-effective alternative to employing the services of an independent IT consultant. Our in-house consultancy and project management teams continue to provide the following key range of IT solutions.
- Help you get your products to market faster?
- Enhance and maintain your enterprise applications?
- Step in at any stage of the development lifecycle?
- Augment your staff with hard-to-find IT talent?
- Understand your industry and local market?
