Call-Center-Outsourcing

The Future of Customer Support: Trends in Call Center Outsourcing

The future of customer support is undergoing a significant transformation, with several key trends reshaping the landscape of call center outsourcing. First and foremost, automation and AI-driven solutions are becoming increasingly prevalent.  Chatbots and virtual assistants are being deployed to handle routine inquiries, freeing up human agents to focus on more complex customer issues. Additionally,…