Every company places a high focus on customer satisfaction since it increases the likelihood of generating more leads with each happy customer.
Outsourcing is the practice of using a group of agents that work for a separate company and are referred to as call centers.
It helps your firm prioritize what’s important by letting your workers concentrate on the services they are greatest at offering (not that customer support isn’t important, of course). A professional and experienced team of call center agents will take care of the rest.
Total Participants = 40
1. Which Component Of Our Call Center Outsourcing Services Do You Prefer The Most?
Answered 40, Skipped 0, Response Total 40
Answer Type
Total Response
Percentages
Back office services
15
24%
Virtual offices
10
16%
Customer Support
7
11%
Call answering
8
12%
2. How Long Have You Been Utilizing Our Call Center Support Services?
Answered 40, Skipped 0, Response Total 40
Answer Type
Total Response
Percentages
6 months
12
22%
6-12 months
10
12%
1 years
9
10%
2+ years
11
16%
3. How Do You Like Our Service’s Price Range?
Answered 40, Skipped 0, Response Total 40
Answer Type
Total Response
Percentages
Expensive
2
4%
Satisfied
25
50%
Affordable
13
22%
4. What Makes Our Services Appealing To You?
Answered 40, Skipped 0, Response Total 40
Answer Type
Total Response
Percentages
Cost-efficient
Total Response
Percentages
Time saving
Total Response
Percentages
Trustworthy
Total Response
Percentages
Hassle free
Total Response
Percentages
5. Do You Safeguard Your Data?
Answered 40, Skipped 0, Response Total 40
Answer Type
Total Response
Percentages
Agree
17
34%
Strongly agree
25
50%
Disagree
5
10%
Strongly disagree
3
6%
6. Does Call Center Bd Provide Accounting And Financial Services?
Answered 40, Skipped 0, Response Total 40
Answer Type
Total Response
Percentages
Yes
50
50%
No
0
0%
7. Are We Utilizing Contemporary Technology?
Answered 40, Skipped 0, Response Total 40
Answer Type
Total Response
Percentages
Yes
16
26%
No
24
58%
8. Do Call Centers Bd Provide 24/7 Customer Service?
Answered 40, Skipped 0, Response Total 40
Answer Type
Total Response
Percentages
Yes
47
Percentages
No
3
6%
9. Please Rate The Effectiveness Of Our Services That You Have Used….
Answered 40, Skipped 0, Response Total 40
Answer Type
Total Response
Percentages
Poor
7
11%
Excellent
23
46%
Not excellent
10
18%
10. How Do You Feel About Our Service?
Answered 40, Skipped 0, Response Total 40
Answer Type
Total Response
Percentages
Strongly satisfied
12
20%
Satisfied
18
36%
Dissatisfied
7
12%
Strongly dissatisfied
3
6%
