Virtual call center services offer several benefits for businesses, including cost savings, increased flexibility, and access to a larger pool of talented agents.
By outsourcing their customer service operations to a virtual call center service provider, businesses can reduce their overhead costs associated with maintaining a physical call center, such as rent, utilities, and equipment.
Here, we have made a survey on our customer satisfaction report for virtual office center services.
Total participants = 50
1. Are you satisfied with the level of customer service you received during your most recent virtual interaction with our company?
Answered 50, Skipped 0, Response Total 50
Answer Type
Responses
Percentages
Satisfied
15
30%
Strongly satisfied
28
56%
Dissatisfied
5
10%
Strongly dissatisfied
2
4%
2. Was the virtual platform easy to use and navigate?
Answered 50, Skipped 0, Response Total 50
Answer Type
Responses
Percentages
Agree
19
38%
Strongly agree
2
4%
Disagree
2
4%
Strongly disagree
1
2%
3. How do our representatives fully understand your needs and offer appropriate solutions?
Answered 50, Skipped 0, Response Total 50
Answer Type
Responses
Percentages
By taking appointment
17
34%
Arranging meeting
23
46%
Over phone
6
12%
No initiative
4
8%
4. Were you happy with the length of time it took for our representative to address your concerns or questions?
Answered 50, Skipped 0, Response Total 50
Answer Type
Responses
Percentages
Yes
48
96%
No
2
4%
5. Which of our services would you recommend to others?
Answered 50, Skipped 0, Response Total 50
Answer Type
Responses
Percentages
Offshore BPO
11
Percentages
Inbound call
9
Percentages
6. Did our representative provide clear and concise information through the virtual platform?
Answered 50, Skipped 0, Response Total 50
Answer Type
Responses
Percentages
Strongly agree
26
52%
Agree
18
36%
Neutral
4
8%
Not really
2
4%
7. Was the audio and video quality satisfactory during the virtual interaction?
Answered 50, Skipped 0, Response Total 50
Answer Type
Responses
Percentages
Satisfied
19
38%
Strongly satisfied
24
48%
Neutral
5
10%
Not satisfied
2
4%
8. Why do you like our virtual call solution services?
Answered 50, Skipped 0, Response Total 50
Answer Type
Responses
Percentages
24/7 customer service
15
Percentages
Cost effective
12
Percentages
Time effective
11
22%
Maintains quality
12
24%
9. How likely are you to use our virtual services again?
Answered 50, Skipped 0, Response Total 50
Answer Type
Responses
Percentages
Regular
29
Percentages
Not regular
12
Percentages
Very rare
5
Percentages
Rare
4
Percentages