The global market for call center outsourcing is expected to be worth US$245.596 billion by 2027, rising at a CAGR of 4.53% from an anticipated value of US$180.144 billion in 2020.
Rising demand for online repositories Increased expenditure on IT and business technology services and increased market research and development efforts are all essential drivers supporting the data center outsourcing industry.
Additionally, new possibilities for the call center outsourcing market will arise throughout the forecast period as a result of technological advancements. The modernization of manufacturing techniques, and growing demand from emerging economies.
The North American region is anticipate to hold a considerable market share and rise at a significant rate throughout the projection due to the highly develop information, communication, and technology sectors in nations like the United States.
New Development
In May 2022, DEAC, one of the leading independent data center operators in Northern Europe, will develop a sizable new data center that will rank among the most environmentally friendly in the region.
The new call center can accommodate up to 1,000 server racks, guaranteeing a minimum service availability of 99.98 percent. The new call center will be accredit as an international Tier III facility and have a 10-megawatt capacity.
The data center outsourcing market is expected to be worth USD 320.65 billion by 2028 and to develop at a CAGR of 5.05% from 2021 to 2028.
Impact of COVID-19 on the Market for Data Center Outsourcing
The worldwide market for call center outsourcing saw a somewhat beneficial impact from COVID-19. As much as organizations increasingly outsource data services to third-party vendors to save money, data centers are predict to become more and more popular.
Businesses are now force to use third-party providers rather than cope with the challenges of on-premise. It owned contact centers due to the rapid digital revolution.
Data Center Outsourcing Market Scope
Report metrics
Details
2020 market size and value
180.144 billion USD
Value of the market in 2027
$245,596 billion USD
Rate of Growth
4.53% CAGR from 2020 to 2027
The Initial year
2022
Portions covered
Industry vertical, call center location, company size, and geography
Those covered by
Europe, Asia Pacific, the Middle East, Africa, North America, South America, and Europe
Important Events
Blackstone purchased QTS Realty Trust in August 2021 for around $10 billion USD, including debt. With the objective of satisfying the increasing demand for data centers. The acquisition enables Blackstone to extend its business activities even further.
In May 2019, DXC Technology and Credit Suisse (USA) entered into a co-location service agreement. That allowed DXC Technology to expand its data center infrastructure services across North America.
To better serve its business clients that need mission-critical infrastructure, the company increased its market share in data centers.
Large organizations are likely to dominate the worldwide managed data center services market based on enterprise size.
Large organizations are expect to dominate this market due to their significant proportion of global data center space.
Massive amounts of data being add to these data centers, as well as the enormous expenses associate with maintaining. It manages these data centers, are pushing company owners toward managed data center services.
This market is similarly dominated by small and medium-sized businesses. The growing popularity of data center colocation among small and medium-sized businesses is driving the expansion of this industry.
Currently, huge organizations possess the lion’s share of total data center space held by firms worldwide. Consequently, a significant portion of the data created globally.
As cost reduction remains at the forefront of organizations’ development plans. The cost of building and maintaining data centers continues to climb exponentially due to rising data quantities,
