Using a team of agents who are employed by a different organization, called a call center, is known as outsourcing.
By allowing your workforce to focus on providing the services it is best at, it helps your organization prioritize what’s vital (not that customer support isn’t, of course). The remainder will be handled by a knowledgeable and skilled group of call center representatives.
Total Participants = 50
1. Which area of our call center outsourcing services do you like most?
Answered 50, Skipped 0, Response Total 50
Answer Type
Total Response
Percentages
BPO services
14
28%
Virtual remote offices
17
34%
Video surveillance
8
16%
2. Are you satisfied with our service?
Answered 50, Skipped 0, Response Total 50
Answer Type
Total Response
Percentages
Strongly satisfied
15
30%
Satisfied
28
56%
Dissatisfied
5
Percentages
Strongly dissatisfied
2
4%
3. How long have you been using our call center agent?
Answered 50, Skipped 0, Response Total 50
Answer Type
Total Response
Percentages
Less than 6 months
12
24%
6-12 months
16
32%
2 years
8
16%
More than 2 years
14
28%
4. How is the price range of our service?
Answered 50, Skipped 0, Response Total 50
Answer Type
Total Response
Percentages
Expensive
2
4%
Satisfied
25
50%
Affordable
11
22%
Moderate
12
24%
5. Why do you like our services?
Answered 50, Skipped 0, Response Total 50
Answer Type
Total Response
Percentages
Cost-efficient
14
28%
Time saving
12
24%
Trustworthy
11
22%
Hassle free
13
26%
6. Do we protect your data?
Answered 50, Skipped 0, Response Total 50
Answer Type
Total Response
Percentages
Agree
17
34%
Strongly agree
25
50%
Disagree
5
10%
Strongly disagree
3
6%
7. Do we offer inbound and outbound call center services?
Answered 50, Skipped 0, Response Total 50
Answer Type
Total Response
Percentages
Yes
50
50%
No
0
0%
8. Do we use updated technologies?
Answered 50, Skipped 0, Response Total 50
Answer Type
Total Response
Percentages
Agree
16
32%
Strongly agree
29
58%
Disagree
3
6%
Strongly Disagree
2
4%
9. Do we provide 24/7 service?
Answered 50, Skipped 0, Response Total 50
Answer Type
Total Response
Percentages
Yes
47
94%
No
3
6%
10. Please rate our services that you have hired?
Answered 50, Skipped 0, Response Total 50
Answer Type
Total Response
Percentages
Poor
3
6%
Fair
28
56%
Not sure
5
10%
